Frequently Asked Questions
When I go to www.chroma.com/app I receive an error saying "the system did not recognize my device."
In order to download the app from www.chroma.com/app, you must visit the page from your mobile device. The webpage will determine your mobile platform and direct you to the appropriate download for your device.
When Searching by wavelength am I required to stay within the predetermined range of +- 20nm?
No, if you would like more narrow or wide search range, click the advanced button, and input your desired range using the two input fields for low and high range.
How can I order a filter set from within the app?
Once you have found a filter set you would like to order, click the "View on Website" button, which will open the filter sets webpage where you can add the item to your cart and purchase. Alternatively you can click the "Send by Email" button which will send the fluorochrome and filter set details to your email account where you can visit the product page at a later time.
What if I don't see the filter set I want to use with a particular fluorochrome?
If the recommended and/or alternative filter sets do not meet your needs, please contact us for help, if you are looking to a custom solution, please use our request a quote section of the website.
The fluorochrome I want to use is not listed on the app, how do I determine which filter set to use?
The fluorochromes listed on our app represent the most common fluorochromes used in fluorescence microscopy. If you have a particular fluorochrome you do not see on the app, please contact us, so we can help you determine the best filters and filter sets to use.
I have a suggestion for this app who should I tell?
We'd love to hear your comments and suggestions, please send any to info [at] chroma [dot] com, thanks!
When is the next planned release and what can we expect to see?
Version 1.0 was just released, there is an upgrade release in the works that will address iPad users and some small feature fixes. The next major release has not been planned at this point.